Freshdesk vs Intercom Who's Winning the SEO Battle?

Zendesk has a dominant SEO presence, with 865,281 ranking keywords, over 3.2 million estimated monthly organic visits, and a traffic value exceeding $48 million. Intercom, by comparison, ranks for 31,635 keywords, draws about 116,000 monthly visits, and has a traffic value of $1.38 million. This quantitative gap highlights Zendesk’s much broader content footprint and stronger organic visibility, likely due to a more mature content strategy, higher domain authority, and a larger investment in SEO. Zendesk’s keyword portfolio is not only larger but also more valuable, indicating a focus on high-intent, high-conversion terms, while Intercom’s strategy appears more niche and product-focused.

Intercom and Tidio are both strong players in the conversational support and chatbot space, with Intercom ranking for 31,635 keywords and generating an estimated 116,233 monthly organic visits, valued at over $1.38M in traffic value. Tidio, meanwhile, ranks for 32,431 keywords, with 103,680 monthly visits and a traffic value of $537K. While Tidio has a slightly higher keyword count, Intercom’s organic traffic and traffic value are significantly higher, indicating stronger rankings for higher-value and higher-volume keywords. Both companies have a broad keyword footprint, but Intercom’s content and SEO strategy appear to be more effective at capturing valuable, high-intent traffic.

Intercom (intercom.com) and Help Scout (helpscout.com) are both strong players in the customer service software space, but their keyword strategies show some notable differences. Intercom ranks for 31,635 keywords, generating an estimated 116,233 monthly visits and a traffic value of $1.38M. Help Scout, on the other hand, ranks for 42,379 keywords, with 72,515 monthly visits but a much higher traffic value of $3.5M. This suggests that while Intercom has a broader keyword footprint and higher traffic, Help Scout’s keywords are more commercially valuable, likely due to better rankings on high-intent, high-CPC terms. Quantitatively, Help Scout’s average traffic value per visit is about $48, compared to Intercom’s $12, indicating a more targeted approach toward lucrative keywords.

Intercom (intercom.com) demonstrates a dominant SEO presence with 31,635 ranking keywords, driving an estimated 116,233 monthly organic visits and a traffic value of over $1.38M. This breadth is reflected in their keyword portfolio, which covers a wide range of branded, product, integration, and industry terms, as well as high-value commercial and informational queries. Intercom’s top keywords include both high-volume branded terms (e.g., “intercom login,” “intercom pricing”) and competitive industry terms (e.g., “live chat,” “best ai chatbot”), often ranking in top positions. In contrast, Drift (drift.com) has a much smaller keyword footprint, with only 509 ranking keywords, 26,161 monthly visits, and a traffic value of $205K. Drift’s organic strategy is heavily focused on branded terms (e.g., “drift,” “drift ai,” “drift chatbot”), with less coverage of broader industry or integration-related queries.

Intercom (intercom.com) demonstrates a significantly broader SEO footprint than Pendo (pendo.io), with 31,635 total keywords compared to Pendo’s 11,885. Intercom also commands much higher estimated organic traffic (116,233 vs. 37,864) and traffic value ($1.38M vs. $434K), indicating a more mature and diversified content and keyword strategy. Intercom’s keyword set covers a wide range of product, support, and industry terms, and it ranks well for high-value, high-volume queries, often holding top positions for branded and solution-specific keywords. Pendo, while smaller in scale, still maintains a focused presence on product management, user feedback, and SaaS-related terms, but with less breadth and lower average rankings, especially for competitive, high-intent queries.

Intercom (intercom.com) and Help Scout (helpscout.com) are both strong players in the customer service software space, but their keyword strategies show some notable differences. Intercom ranks for 31,635 keywords, driving an estimated 116,233 monthly organic visits with a traffic value of $1.38M. Help Scout, on the other hand, ranks for 42,379 keywords, with lower organic traffic at 72,515 but a much higher traffic value of $3.5M. This suggests that Help Scout is targeting more commercially valuable keywords, possibly with a greater focus on high-intent, high-conversion terms, and is also investing more in paid search (as seen in their top paid positions for competitive keywords like "customer service software").